Question 1

What devices do you repair?

Accepted Answer

We repair a wide range of devices including smartphones, tablets & iPads, laptops and desktop computers, as well as gaming consoles such as PlayStation and Xbox. We work on most major brands and handle both hardware and software issues.

Question 2

How long do repairs usually take?

Accepted Answer

Repair times depend on the device and the issue. Common repairs like screen or battery replacements can often be done the same day, as long as parts are in stock. More complex repairs or special part orders may take longer, and we’ll let you know the expected timeframe after inspection.

Question 3

Can you recover data from a broken phone or computer?

Accepted Answer

Can you recover data from a broken phone or computer?

Yes, in many cases we can help recover data from damaged phones or computers. This depends on the condition of the device and the type of damage, but we’ll assess it first and let you know what’s possible before proceeding.

Question 4

Do you repair tablets and iPads?

Accepted Answer

Yes, we repair tablets and iPads, including issues like cracked screens, battery problems, charging faults, and software issues. We work with most major brands and models.

Question 5

Can you fix water-damaged phones or laptops?

Accepted Answer

Yes, we do repair water-damaged phones and laptops. Success depends on how much liquid entered the device and how quickly it’s brought in. We recommend turning the device off and bringing it to us as soon as possible for assessment.

Question 6

My laptop is running slow. Can you help?

Accepted Answer

Yes, we can help. We offer diagnostics and performance tune-ups to identify what’s slowing your laptop down. This may include software cleanup, virus removal, system updates, or hardware upgrades, depending on the issue.

Question 7

Where are you located?

Accepted Answer

We are a family-run business operating from our home at 19 Kohuhu Street, Kaitaia, New Zealand.

Question 8

What are your normal opening hours?

Accepted Answer

We are open for walk-in clients during the following hours:
 Monday to Saturday, 9:30am – 5:00pm.

Question 9

Are you open 24/7?

Accepted Answer

We offer flexible appointment times, including after-hours appointments, by prior arrangement only.
Outside of our normal walk-in hours (9:30am–5:00pm), please call or text to confirm availability before arriving. This helps ensure we are able to assist you.

Question 10

Do you offer emergency after-hours repairs?

Accepted Answer

Yes. If your cellphone screen is damaged outside our normal business hours, we can usually assist by prior arrangement.
Please note:
 • An after-hours surcharge applies for repairs completed outside standard business hours
 • Overnight emergency repairs (between 8:00pm and 8:00am) may incur an additional surcharge
 • All after-hours services are subject to availability and prior confirmation
 • Surcharges may be waived if agreed in advance
We kindly ask customers not to arrive after hours without contacting us first, so we can confirm availability and the best way to assist.

Question 11

Can I come in late at night without contacting you first?

Accepted Answer

We strongly recommend calling or texting before arriving, especially after 8:00pm. While we understand emergencies happen (especially when phones are damaged), prior contact helps us determine the best way to assist you.

KAITAIA CELLPHONE & COMPUTER REPAIRS LIMITED

Professional Repair

Cellphones, PC & Laptops, iPads, and Tablets

Trusted Repairs • Quality Parts • Local Support in Kaitaia

OUR SERVICES

Cellphone Repairs

PS5 & Xbox Gaming Repairs

Computer & Laptop Repairs

Other Services

Tablet & iPad Repairs

Customer Engagement

Why Choose Kaitaia Cellphone & Computer Repairs Limited?

Locally Owned & Operated

Friendly, Honest Service

Comprehensive Tech Support

Top-Quality Parts Used

Get Your Computer Fixed NOW!

WHAT OUR CUSTOMERS SAY

17 Years of Experience

WE ARE LOCATED AT

Do you have a device that needs repairing?